Frequently Asked Questions
Anticipate a 7-14 day shipping timeframe. Our jewelry is dispatched within 2-3 days from Jaipur or Mumbai (India). After dispatch local orders should reach within 3-5 days, international orders should reach within 7-10 days.
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For international customers, you will have to pay the import duties and taxes for shipping to your country. You can check with your government’s customs office for regulations.
For local customers within India, there are no duties.
We do not accept any returns or provide refunds and exchanges. We apologise for this inconvenient policy, it’s in place because of Indian import/export duties and regulations. Be assured that our jewelry is high quality and you won’t have any issues.
If you have any doubts, questions or need more information please feel free to contact us!
If any of our jewelry is damaged please email us within 24 hours and we will help you. Please write a description of the damage and attach photos. The jewelry should be unworn and in its original packaging and condition. Our email is support@vodacreative.co
All the gemstones we use are natural and don’t have any treatments. The gemstones will have slight variations from the product photos and have different patterns and appearances.
All our products are made in Sterling Silver (925 silver) and have a gold or rhodium plating. Our gold plating ranges from 18-22K. This will provide longer protection from wear and tear, fading, tarnishing and make it hypoallergenic.
Our products are manufactured and handcrafted using long lasting and high quality materials. However, to prevent tarnishing it is best to avoid exposure to water, perfume, sun and chemicals.
With proper care you can prolong the life of your jewelry! We recommend storing it in our jewelry box, avoiding water and lotions, and cleaning it with a non-abrasive polishing cloth.